1. Introduction
Welcome to CharmNative (operated by Viraantha Enterprises(OPC) Private Limited ). These Terms & Conditions (“Terms”) govern your use of our website, products, and services. By accessing or using our website or making a purchase, you agree to be bound by these Terms. If you disagree with any part, you must not use our services.
2. Definitions
- “Company”, “we”, “us”, “our” refers to CharmNative / Viraantha Enterprises (OPC) private Limited.
- “You”, “user”, “customer” refers to any person accessing the website or using our services.
- “Products” means goods offered for sale on the site.
- “Website” refers to charmnative.com (and subdomains) and its associated web pages, apps, or interfaces.
3. Eligibility
You must be at least 18 years old to use this site or make purchases. By using the site, you represent and warrant that you meet this requirement.
4. Account Registration
- If you register an account, you agree to provide accurate, up-to-date information.
- You are responsible for maintaining the confidentiality of your password and account.
- You agree to notify us promptly of any unauthorized use or security breach.
5. Orders & Payment
- When you place an order, it constitutes an offer to purchase. We may accept or reject it at our discretion.
- Prices are as displayed, subject to change without notice.
- Payment must be made through the methods we offer (e.g. credit cards, net banking, third-party gateways).
- We may verify your payment information; if verification fails, we may cancel your order.
6. Shipping & Delivery
- We aim to ship orders within 2 business days (or as per the policy).
- The risk of loss or damage passes to you when the product is delivered to the carrier.
- You are responsible for providing accurate shipping information.
- For international orders, you may be responsible for customs duties, taxes, or import charges.
7. Returns, Refunds & Cancellations
- You may request a return or refund within 1 days of delivery (subject to conditions).
- Products must be in original condition, unused, with packaging intact.
- Some items (e.g. perishable goods, personalized/custom items) may not be eligible for return.
- Refunds (if approved) will be credited back to your original payment method.
- We reserve the right to refuse returns that don’t meet our conditions.
8. Intellectual Property
- All content on the Website (texts, images, logos, graphics) is our property or licensed to us and is protected by copyright, trademarks, or other intellectual property rights.
- You may not copy, modify, publish, transmit, distribute, or sell such content without our written permission.
9. User Conduct & Prohibited Use
You agree not to:
- Use the site for illegal or harmful purposes.
- Post or transmit any content that is abusive, defamatory, obscene, infringing, or otherwise objectionable.
- Interfere with or disrupt the website or servers.
- Use bots or automated means to scrape or extract data.
- Violate the rights of others (privacy, intellectual property).
10. Disclaimers & Limitation of Liability
- The site and services are provided “as is” and “as available” with no warranties of any kind (express or implied).
- We do not guarantee that the site will be uninterrupted, secure, error-free, or free from viruses.
- Our liability (and that of our affiliates) for any damages arising from your use of the site is limited to the amount you paid for the product or service (if any).
- We are not liable for indirect, incidental, consequential, or punitive damages.
11. Termination
- We may suspend or terminate your access to the site (or your account) at any time, for any reason, without notice.
- On termination, all provisions which by their nature should survive (e.g. intellectual property, disclaimers, limitation of liability) will continue to apply.
12. Changes to Terms
We reserve the right to update or modify these Terms at any time. The updated version will be posted on this page with a new “Last updated” date. By continuing to use the site after changes, you accept the new Terms.
13. Governing Law & Dispute Resolution
- These Terms are governed by the laws of India.
- Disputes shall be resolved in the competent courts of Chhattisgarh
- You agree to first attempt to resolve disputes informally by contacting us.
14. Severability & Waiver
- If any provision of these Terms is found unenforceable or invalid, that provision will be modified or removed, and the rest of the Terms will remain in full effect.
- A failure by either party to enforce any right or provision under these Terms will not constitute a waiver of that right or provision.
15. Contact Information
If you have questions about these Terms, you can contact us at:
Email: support@charmnative.in
Address: Street No : 9/B , Indrawati nagar, Kohka , Bhilai, Durg